Lightact unable to startup

Installing Lightact
1

I try install LightAct 4.2.2 to a laptop, but I cant start the program.

VC++ 2015 and CodeMeter are installed.

I record the situation, also with my system information, apps list, windows log and lightact logs:
https://file.io/i5aaD1FjNdtC

Thanks.

2

Hi @keithho ,

Thank you for sending all of this to us. I looked at the logs, but they didn’t tell me much, I’m afraid.

I have 2 ideas at the moment: try to run LightAct 4.2.2 in Administrator mode and see if it makes a difference? There were some users who reported this behaviour on their computers.

The list of prerequisites in our Readme file is a bit outdated, I’m afraid. Can you please install all of these redistributables:

Let me know if this helps in any way.
Mitja

3

Administrator mode does work!
Thanks again.

4

Hi @keithho ,

Thanks for letting me know. If it’s not too much to ask, does the same behaviour happen with LightAct 4.2.1 or LightAct 4.2.0?

If you could spare the 5 minutes to download it from the link above and give it a try it would help us try to solve this issue.

Thanks!
Mitja

5

I’m more than happy to help.
In same manchine, 4.2.1 and 4.2.0 can run without administrator mode. Also it seems like only the first time startup need to use administrator permission; since I can start the program without admin now.

Here are logs if any helps:
https://drive.google.com/drive/folders/1Jr6tP_znFL6aB_tcKpWnOmSUXxMVe2x7?usp=share_link

6

Thanks for the logs.

This leads me to believe the issue could also be resolved by going to C:\ProgramData\Lightact\Lightact4 and deleting these folders:
image
That’s in case the issue reappears or if anyone else encounters it.

Thanks!
Mitja

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